Terms of service

Terms of Service

Welcome to Dharva Loom. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian. You agree not to use our products or services for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

All products available on Dharva Loom are handmade and crafted using natural materials. Minor variations in color, size, texture, or finish are natural characteristics of handmade products and are not considered defects.

Product images are for reference only. Actual products may vary slightly due to lighting, photography, and natural materials.

Product information is generally not changed; however, updates may be made only if required to correct any issue or error.

3. Pricing & Payments

All prices are listed in the currency shown on the website.

Prices may change without prior notice.

The final price shown at checkout is the exact amount charged — no additional or hidden charges will be applied.

Payments are processed securely through trusted payment gateways. We do not store your card or payment details.

4. Order Acceptance & Cancellation

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities purchased per order or per customer
  • Cancel orders due to pricing errors, stock issues, or suspected fraud

If an order is cancelled after payment, the refund will be processed as per our Refund Policy.

5. Shipping & Delivery

We aim to deliver all orders within 7 to 10 business days from dispatch.

Most orders are delivered within the expected time frame. However, in rare cases, delays may occur due to customs clearance or international shipping conditions. If a shipment is held at customs, delivery may take an additional 5 to 7 business days.

We always make our best effort to ensure timely delivery.

6. Customs Duties & Taxes

Customers are not required to pay any additional customs duties or taxes.
All applicable charges are handled and paid by Dharva Loom (Seller).

7. Returns & Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.
Please review the policy before making a purchase.

8. Intellectual Property

All content on this website — including text, images, logos, product designs, and graphics — is the property of Dharva Loom and may not be copied, reproduced, or used without written permission.

9. User Conduct

You agree not to:

  • Violate any laws or regulations
  • Transmit harmful code, malware, or spam
  • Infringe on intellectual property rights
  • Provide false or misleading information

Violation of these terms may result in termination of your access to our website.

10. Limitation of Liability

Dharva Loom shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.

Use of our products is at your own risk.

11. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of India.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on the website.

13. Contact Information

For any questions regarding these Terms of Service, please contact us:

Dharva Loom
📧 Email: khushanshexport09@gmail.com
📞 Phone: +91-XXXXXXXXXX
📍 [INSERT BUSINESS ADDRESS]